 Contact
Us |
If
you have further queries, please use our contact form
|
| | |
| Price
List |
You
can request a Price List by filling out our contact form.
You must be a registered company with an ABN (Australia only) to
purchase from us
|
|
|
| 
Prices, Minimum Order, Freight, Samples,
Showroom, Faxing, Email Address, Credit Cards, Ordering, Overseas Orders |
- Can
anyone purchase from Brown Paper Packaging?
- I live outside
Australia and New Zealand - can I still order from you?
- How can I
obtain prices?
- What's the
minimum order?
- What's
the turn around time?
- Can you
send me some samples?
- How do I
place an order?
- Can I order
over the telephone?
- I faxed you an
order - what happens now?
- I don't have a fax?
- How much does freight cost?
- I
already have a preferred freight company; can you send my order with
them and charge the freight to my account?
- What if nobody is there to
accept the parcel? - (home or shop deliveries)
- My delivery was missing some parcels what happens now?
- I
haven't received my parcel?
- How
can I pay for my order?
- Which credit cards do you accept?
- Can I pay EFT(electronic funds transfer) for my
order?
- Can I open an account with Brown Paper Packaging?
- I've had a few orders already with you; why
aren't I on account?
- I just bought / sold the
business what should I do?
- I thought I use to be on account?
- Do you
have a showroom we can visit to
view the full range?
- Can I
purchase and collect the goods on the day?
- What's the
difference between retail hang sell and bulk-products?
- Can
you print our artwork on bags & tissue paper?
- I'm not
a company but I want to buy a lot of a particular item for my wedding
or party?
| 1.
Can anyone
purchase from you?
Any
registered business with an ABN (ABN applies to Australia only) can
purchase from us.
We do not sell to the general public.
2. I live outside
Australia and New Zealand can I still order from you?
Minimum overseas orders is $AU 2,500. Delivery is not included in the
price. Delivery charges will be added at the time of invoicing. All
prices are ex works Melbourne. All prices quoted are subject to change
without notice.
3. How
can I obtain prices?
Any registered business with an
ABN (ABN applies to Australia only) can request a price list via our Contact
page alternatively you can email or telephone our office. We
do not publish prices on our website.
4. What's
the minimum order?
Minimum order within Australia and Zealand is $AU 100 (excluding gst).
Orders under $AU 100 will be subject to a $AU 10.00 handling charge.
Orders under $AU 50 will be subject to a $AU 15.00 handling charge.
Delivery is not included in the prices.
Delivery charges will be added
at the time of invoicing.
All prices are ex works Melbourne.
All prices
quoted are subject to change without notice
top 
5. What's
the turn around time?
Approximately 5-10 days from placement of order to receipt of goods,
during normal working periods.
(Turn around time is extended
during trade fair times and christmas mode.)
Please allow approximately 4 working days for our office to process your order.
If no credit card details are included we will fax or email you back a
Proforma Order.
The Proforma will list all the items you ordered -
please read all areas carefully (eg number of units required, colours
ordered, sizes ordered, price, delivery address) and advise our office
of any corrections.
The Order will also include the freight company
and freight charge.
The Proforma will be sent with a cover page called
Payment Options that lists all methods of payment available.
Upon
receiving your payment goods will be despatched within 3 working days.
Please also allow 2 - 3 days for the freight company to deliver.
However, delivery time can vary, depending on your location. For
country areas, please allow extra days for delivery.
6. Can you
send me some samples?
While we can send a limited range of sample papers, ribbons and
bags and some of our boxes. We do not post samples of all our boxes. We do however sell a variety of Starter Packs.
Starter Packs give you the
option to view one size in a particular range in all available colours.
Starter Packs are perfect for displaying the full range in your shop
then ordering stock as required.
Starter Packs allow you to play around
with packaging options, labelling and colour combinations etc..
top
7. How do I
place an order?
We have an order form
on our website for you to print and complete. Upon completion, fax it
to our office for processing. Alternatively you can place your order
over the phone. Please allow a minimum of 4 days for processing, prior
to despatch. If no payment details are included, we will fax or email
you back a Proforma Order listing all the items you
ordered. Please read all areas carefully (eg number of units required,
colours ordered, sizes ordered, price, delivery address) and advise our
office of any corrections. The Proforma Order will also list the freight
company and freight charge. The Proforma will be sent with a cover page
called Payment Options that lists all methods of payment available.
Upon receiving your payment goods will be despatched within 3 working
days. Please also allow 2 - 3 days for the freight company to deliver.
However, delivery time can vary, depending on your location. For
country areas, please allow extra days for delivery.
8. Can I place
an order over the telephone?
Yes
definitely. We will fax or email you back a Proforma Order
(usually within four working days). The Proforma will list all
your items. Please read all areas carefully and advise any corrections.
The Proforma will also list the name of freight company and freight
charge. The Proforma will be sent with a cover page called Payment
Options that lists all methods of payment available. Upon receiving
your payment goods will be despatched within 3 working days. Please
also allow 2 - 3 days for the freight company to deliver. However,
delivery time can vary, depending on your location. For country areas,
please allow extra days for delivery.
top
9. I faxed you
an order what happens now?
If
you have not included credit card details we will fax or email you back
a Proforma Order (usually within 4 working days). The
Proforma
will list all the items you ordered. Please read all areas carefully
(eg number of units required, colours ordered, sizes ordered, price,
delivery address) and advise our office of any corrections. The
Proforma
will also include the freight company and freight charge. The Proforma
will be sent with a cover page called Payment Options that lists all
methods of payment available. Upon receiving your payment goods will be
despatched within 3 working days. Please also allow 2 - 3 days for the
freight company to deliver. However, delivery time can vary, depending
on your location. For country areas, please allow extra days for
delivery
10. I don't
have a fax?
We can email or
post you a copy of the Proforma Order with a Payment Options page for
you to review all details.
Upon payment being cleared in our account
your goods will be despatched.
top
11. How much
does freight cost?
Freight
varies depending on the weight and volume of your order, your location
and the freight company used. When processing your order we will
usually compare your freight charge with at least 2 companies and
always choose the cheapest option for you.
12. I
already have a preferred freight company can you send my order with
them and charge the freight to my account?
Yes. When
you place the order with us please let us know the freight company
name, their phone number, and your account number.
top
13. What
if nobody is there to accept the parcel? - (home or shop deliveries)
If
your property (home or shop) is unattended and nobody is available to
sign for and accept the delivery, you must be prepared to potentially
have your parcel left at the door and/or be aware
that at the discretion of the delivery driver not being able to access
the property and/or
not be in a position to leave the parcel on your property, they may
choose to return the goods to their warehouse or our office, - and
you are likely to incur extra delivery charges.
You must advise our office at time of placing your order if you require
parcels delivered to a home address or business that is not yet open.
All deliveries need to be signed for at time of receiving the parcel.
Should the goods not be signed for on receipt of delivery then Brown
Paper Packaging nor the freight company will accept responsibility for
damage, loss or missing parcels.
14. I
haven't received my parcel?
Please
contact our office so we can check the status of your order and/or
track its position with the freight company. All parcels are receipted
delivery, meaning you must sign for your parcel. Prior
to signing please confirm the correct number of parcels have arrived as
listed on the freight company's delivery docket. If parcels are missing
or damaged, please mark comments on delivery docket. If
your
parcel was despatched with Australia Post they may bring it to your
door; alternatively, they may put a note in your letterbox advising you
there is a parcel waiting for collection at your nearest post office.
NOTE:
any delivery times quoted are only estimated and subject to possible
change in shipping schedules.
For home or
shop deliveries when nobody is there to accept and sign for the
parcel(s), please refer to FAQ #13
top
15. My
delivery was missing some parcels; what happens now?
Please
notify our office immediately of the situation so we can review your
order and check the situation internally and with the freight company. It
is imperative that prior to signing to accept the delivery that any
discrepancies (be it missing or damaged), are mark on the connote.
- Without the freight company also being advised there is no recourse
for their office to assist with rectifying the situation. It is not
enough just to tell the driver. The information needs to be in writing.
16. How can I
pay for my order?
- EFT (electronic funds transfer
over the internet) & please
ensure to include our invoice number as the reference
- Direct Deposit at our bank
- Credit Card
(we Do Not however accept AMEX or DINERS Card)
- Cheque *
NOTE: for EFT and Direct Deposit please fax or email us a copy of the
receipt for confirmation. Faxing confirmation of your receipt of
payment usually assists in your goods being despatched quicker.
*
For dishonured cheques any addittional fees charged by the bank to
Brown Paper Packaging will be on forwarded to you the buyer.
17. Which
credit cards do you accept?
Master Card and Visa
Card.
18. Can I pay
EFT(electronic funds transfer) for my order?
Yes,
however please ensure to include our invoice number as the reference
and ensure to fax or email us a copy of the receipt for confirmation.
Faxing confirmation of your receipt of payment usually assists in your
goods being despatched quicker. Goods are despatched upon funds being
cleared in our bank, within 2-3 days usually of payment being received.
top
19. Can
I open an account with Brown Paper Packaging?
First you need to establish a consistent buying history with us.
If you
are only ordering once or twice a year it is unlikely an account will
be approved or remain open.
However upon your request for a credit
application we can post or email an application to you or we can include it
with an existing order in the system.
You then need to complete ALL
areas of the application and return it to us for our accounts
department to process.
Upon approval a letter will be posted to you
confirming your account details with a copy of our account trading
terms.
Note
if an existing business / shop owner opens another trading outlet then
a separate credit application is required for each outlet even if
operating under the same trading name and owned by the same owner.
We
Do Not issue monthly statments. All goods remain the property of Brown
Paper Packaging until payment is received in full.
20. I've
had a few orders already with you why aren't I on account?
You
need to have completed our credit application and posted it back to our
accounts department for processing. Upon your request we will post you
a credit application or we can include it with your current paid for
order. You then need to complete all areas of the application and post
it back to us for our accounts department to process. Upon approval a
letter will be posted to you confirming your account details.
21. Our
business has changed ownership? (We just bought the business)
Change
or ownership must be advised in writing. Any accounts operating under
the previous owner(s) name will automatically be closed. New owners
will be placed on proforma. You need to establish a consistent buying
history with us particularly if you have no business history or trade
references. In the meantime a new credit application can be completed
and if approved by our office a letter of acceptance will be posted to
you.
top
22. I
thought I use to be on account?
If
an account has been inactive for more than 2 years the
account may
be
closed and a new credit
application may be required. Accounts that are continously overdue
maybe suspended or closed at the discretion of Brown Paper Packaging.
23. Do you
have a showroom we can visit to view the full range?
Yes. The showroom is open by appointment only Monday to Friday
9am-3pm.
Bookings are required. Please telephone to make an
appointment.
Also,
to save yourself time and to ensure we have the stock on hand, please
pre-order your stock.
If you are a new customer or have not pre-ordered
you need to allow time for the processing and picking of goods while
you wait. So do allow extra time when visiting the showroom.
24. Can we
purchase items and collect the goods on the day?
Yes.
However, to save yourself time, and to ensure we have the stock on
hand, please pre-order your stock.
If you do not pre-order or
you are a new customer you need to allow time for the
processing and picking of goods while you wait. So do allow extra time
when visiting the showroom.
25. What's the
difference between retail hang sell and bulk-products?
Retail Hang Sell is sold in a format ready to on-sell to consumers (the
general public).
These products tend to come pre-packed with headers
and pricing, and in smaller quantities.
Bulk products are ideal for in-store
use and are available in larger quantities.
top
26. Can you
print our artwork on carry bags?
Yes.
We can print your logo on Bags with or without handles, - as
well as on Tissue Paper, Stickers, Ribbons, and Boxes.
For more details on printing refer to the Printing
section of our website.
There are various quote forms available
depending on the type of product you want printed.
The
quote form will answer some more of your questions and any further
details can be obtained by telephoning our office or emailing your request to quotes@brownpaperpackaging.com.au
27. I'm
not a company but I want to buy a lot of a particular item for my
wedding or party?
You
must be a registered company with an ABN to purchase from us. We do not sell to the general public.
Otherwise
we can direct you to one of our many stockists around Australia. We
have many wedding and
event specialist companies who purchase from us who would be more than
happy to assist you. Alternatively, if you are utilising a wedding
organizer, I'm sure they would be happy to assist with purchasing the
products on your behalf.
top
| |
| | |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
|
