- Can anyone purchase from Brown Paper Packaging
We do not sell to the general public.
You must be a registered business with an ABN (ABN applies to Australia only) to purchase from us.
- I live outside Australia and New Zealand - can I still order from you
Minimum overseas orders is $AU 2,500.
Delivery is not included in the price and will be added at the time of invoicing.
All prices are ex works Melbourne.
All prices quoted are subject to change without notice.
- I'm not a company but I want to buy a lot of a particular item for my wedding or party
You must be a registered company with an ABN (Australia only) to purchase from us.
We do not sell to the general public.
- What's the minimum order
Minimum order within Australia and Zealand is $AU100 (before GST for Australia).
Orders under $AU100 will be subject to a $AU10.00 handling charge.
Orders under $AU50 will be subject to a $AU15.00 handling charge.
Delivery is not included in the prices and will be added at the time of invoicing.
All prices are ex works Melbourne.
All prices quoted are subject to change without notice
- How do I place an order
Please fill in the secure order form on our website (alternatively you can fax or email an order to us).
Also refer to turn around time below regarding processing your order.
- Can I order over the telephone
Yes, definitely. We will fax or email you back a Proforma Order (usually within four working days).
Also refer to turn around time below regarding processing your order.
- I placed an order - what happens now
Refer to turn around time below for more details.
- What's the turn around time
Turn around is a minimum of 4 days for processing your order (& or quote), prior to receipt of payment & dispatch.
Orders are dispatched within 3 working days of payment being processed & receipt of funds cleared in our bank.
Please allow 2-3 days on average for the freight company's to deliver.
Delivery time can vary, depending on your location.
Approximately 7-10 working days from placement of order to receipt of goods, during normal working periods (with extended turn aournd time during and after all trade fairs and during christmas mode.)
Priority orders requested to be dispatch within 24 hours from placement of order will incur an additional $15 priority charge.
Orders with no payment included will be emailed or faxed a copy of their proforma order along with a Payment Options Page. The Payment Options Page lists all methods of payment, including our banking details for EFT payments.
The Proforma will list all your the items, plus freight company and freight charge. Please check all details listed are correct.
Orders are dispatched within 3 working days of payment being received (ie upon receipt of funds cleared in our bank).
Please allow 2-3 days on average for the freight companies to deliver. Delivery time can vary, depending on your location.
Priority Orders / Priority Dispatch:
Orders requested to be processed within 24 hours from placement of order will incur an additional $15 priority charge.
Credit card details will need to be provided at time of placing the order.
Please ensure to ring our office to place (& confirm) your priority order. Also please advise if a copy has been emailed - emailed orders are not necessarily seen immediately.
Note: priority orders paid by EFT will only be dispatched after funds have been cleared in our bank.
- What are the freight charges
Freight varies depending on: what you have ordered, the size of your order, number of parcels, weight / cubic measurements of your parcels, your location / postcode, delivery address (shop, residential or PO Box) and the freight company used.
Freight charges are calculated at time of picking and packing your order prior to dispatch.
When processing your order we will usually compare your freight charge with at least 2 companies and always choose the cheapest option for you.
- I have a preferred freight company - can you send my order with them and charge the freight to my account
Yes. Please let us know the freight company name, their phone number, and your account number.
- If nobody is there to accept/sign for the parcel(s) - (home or shop deliveries)
If your property (home or shop) is unattended and nobody is available to sign for and accept the delivery, you must be prepared to potentially have your parcel left at the door and/or be aware that at the discretion of the delivery driver not being able to access the property and/or not be in a position to leave the parcel on your property, they may choose to return the goods to their warehouse or our office, - and you are likely to incur extra delivery charges.
You must advise our office at time of placing your order if you require parcels delivered to a home address or business that is not yet open. All deliveries need to be signed for at time of receiving the parcel(s). Should the goods not be signed for on receipt of delivery then neither Brown Paper Packaging Pty Ltd or the freight company will accept responsibility for damage or loss of missing parcels.
- I haven't received my parcel
Please contact our office so we can check the status of your order and/or track its position with the freight company.
All parcels are receipted delivery, meaning you must sign for your parcel.
Prior to signing please confirm the correct number of parcels have arrived as listed on the freight company's delivery docket. If parcels are missing or damaged, please mark comments on delivery docket. If your parcel was despatched with Australia Post they may bring it to your door; alternatively, they may put a note in your letterbox advising you there is a parcel waiting for collection at your nearest post office.
NOTE: any delivery times quoted are only estimated and subject to possible change in shipping schedules.
For home or shop deliveries when nobody is there to accept and sign for the parcel(s), please refer to answer above
- Missing Parcels - what should I do
Please notify our office immediately of the situation so we can review your order and check the situation internally and with the freight company. It
is imperative that prior to signing to accept the delivery that any discrepancies (be it missing or damaged), are marked on the consignment note. Without the freight company also being advised there is no recourse for their office to assist with rectifying the situation. It is not enough just to tell the driver. The information needs to be in writing.
- How can I pay for my order
- EFT (electronic funds transfer) over the internet - please ensure to include our invoice number as the reference
- Direct deposit at our bank
- Credit card (we do not however accept AMEX or DINERS Card)
- Cheque *
* For dishonured cheques any addittional fees charged by the bank to Brown Paper Packaging Pty Ltd will be forwarded on to you the buyer.
NOTE: for EFT and direct deposit please fax or email us a copy of the receipt for confirmation.
Faxing confirmation of your receipt of payment usually assists in your goods being despatched quicker.
- Which credit cards do you accept
We accept Mastercard and Visa.
There is NO surcharge when charging credit cards.
- Can I pay via EFT (electronic funds transfer) for my order
Yes. Please include our order / invoice number as the banking reference and ensure to fax or email us a copy of the receipt for confirmation. Faxing confirmation of your receipt of payment usually assists in your goods being despatched quicker.
Goods are usually despatched within 2-3 days of funds being cleared in our bank.
- Do you have a showroom we can visit to view the full range
Yes. The showroom is open by appointment only.
Appointments are available Monday to Friday, 9.00am - 2.30pm only.
Bookings are required. Please telephone to make an appointment.
If you do not have an appointment we cannot guarantee availability to serve you on the day
You need to bring proof of business trading details with you.
- Can we purchase and collect on the day we visit the Showroom
Yes. However to save yourself time and ensure stock is in the warehouse please send your order at least 3 days prior so we can prepare the goods for you.
Appointments available Monday to Friday, 9.00am - 2.30pm.
Bookings are required. Please telephone to make an appointment.
Then we can ring you when goods are ready for collection.
You need to bring proof of business trading details with you.
If you do not have an appointment we cannot guarantee availability to serve you on the day
If you have not pre-ordered or you are a new customer you must allow time for processing your order while you wait.
- Can I open an account with Brown Paper Packaging Pty Ltd
First you need to establish a consistent buying history with us.
If you are only ordering once or twice a year it is unlikely an account will be approved or remain open.
However upon your request for a credit application we can email an application to you or we can include it with an existing order already going out to you.
You then need to complete ALL areas of the application and return it to us for our accounts department to process.
Upon approval a letter will be posted to you confirming your account details with a copy of our account trading terms.
Note if an existing business / shop owner opens another trading outlet then a separate credit application is required for each outlet even if operating under the same trading name and owned by the same owner.
Any change in business ownership needs to be advised in writing and the account will automatically be closed.
New owners will be placed on proforma (and remain on proforma) until a new credit application is completed and approved by Brown Paper Packaging Pty Ltd.
We do not issue monthly statments.
All goods remain the property of Brown Paper Packaging Pty Ltd until payment is received in full.
Note: Brown Paper Packaging Pty Ltd may at any time without warnning withhold any further orders and or cancel / suspend or close your credit account if your account payments are consitently late, or the account has been inactive for more then 2 years.
- I've had a few orders already with you; why am I not on account as yet
You need to have completed our credit application and posted it back to our accounts department for processing.
Upon your request we will post you a credit application or we can include it with your current paid for order.
You must complete all areas of the application and post it back to us for our accounts department to process.
Upon approval a letter will be posted to you confirming your account details.
Please allow a minimum of 7 days for processing your application, which may be restricted / held up by trade references.
- I thought I was on account
Brown Paper Packaging Pty Ltd may at any time without warnning withhold any further orders and or cancel / suspend or close your credit account if your account payments are consitently late, or the account has been inactive for more then 2 years.
As a result a new credit application may be required.
- I just bought / sold the business - what should I do
Change of ownership must be advised in writing.
Any accounts operating under the previous owner(s) name will automatically be closed.
New owners will be placed on proforma.
You need to establish a consistent buying history with us particularly if you have no business history or trade
references.
In the meantime a new credit application can be completed and if approved by our office a letter of acceptance will be posted to you.
Please allow a minimum of 7 days for processing your application, which may be restricted / held up by trade references.
- Can you send me some samples
We can send a limited range of sample papers, ribbons and bags and some of our boxes.
We DO NOT post samples of all our boxes.
We do, however, sell a variety of Starter Packs.
Starter Packs give you the option to view one size in a particular range in all available colours.
Starter Packs are perfect for displaying the full range in your shop then ordering stock as required.
Starter Packs allow you to play around with packaging options, labelling and colour combinations, etc.
- Difference between Retail Hang Sell & Bulk-Products
Retail Hang Sell is sold in a format ready to on-sell to consumers (the general public).
These products tend to come pre-packed with headers (ready to hang on display), have pricing, and are in smaller quantities.
Bulk products are ideal for in-store use and are available in larger quantities.
- Can you print our artwork on bags and tissue paper
Yes. We can print your logo on Bags (with or without handles), - as well as on Tissue Paper, Ribbons, and Boxes.
For more details on printing refer to the Printing section of our website.
Further details can be obtained by emailing quotes@brownpaperpackaging.com.au
- Can we use your photos
No, not without our written permission
- How can I obtain prices
Please send your business details with ABN via our Contact Page to request a price list.
We do not publish prices on our website. We do not sell to the public.
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