faq
Terms and Conditions
Ordering, Payment, Ownership, Credit Applications, Delivery, Returns, Cancellation of Orders, Disclaimer, Privacy Policy, Copyright
 
Ordering

Minimum order within Australia and New Zealand is AU $100 (before GST for Australia).
Orders under AU $100 will be subject to a AU $10.00 handling charge.
Orders under AU $50 will be subject to a AU $15.00 handling charge.
Freight charge not included in prices and will be added at time of invoicing.
All prices are ex works Melbourne.

The best way to order is via our Online OrderForm, however you can
email your order to orders@brownpaperpackaging.com.au or even phone or fax your order.

Proforma Orders - when no credit card details are supplied when submitting your order your order will be prepared then emailed or faxed back listing all costings including freight charge and freight company. Also included will be our banking details for eft payments or you can pay with credit card.

Priority Orders / Priority Dispatch:
  • Orders requested to be picked, processed &/or dispatched within 24 hours from placement of order incur an additional $15 priority charge.
  • Credit card details MUST be provided at time of placing a priority order (orders with no payment cannot be accepted as priority).
  • If for some reason payment is made by eft this will delay your dispatch date until after funds have cleared in our bank, - however you will still be charged the priority charge for processing and preparing your priority order within 24hours of placement, which is why credit card is preference.
  • Please ensure to ring our office to place / confirm your priority order. - Please advise if a copy has been emailed to us as emailed orders are not necessarily seen immediately.
  • All orders including priority orders are dispatched via regular freight (not express) unless requested by customer.
  • Freight and especially express freight are additional charges.
  • No delivery time is guaranteed, including overnight/express freight parcels. Due to various often unforeseen circumstances that can affect delivery including and not limited to: floods, blocked roads, traffic jams, cancelled air traffic, changes in air schedules, industrial stoppage or fire..
  • Minimum order terms still apply for priority orders.

Turn around is approximately 7-14 working days from placement of order to receipt of goods in most circumstances, during normal working periods. With extended turn around time during and after All Trade Fairs, Christmas Mode being November to December or any public holidays.

All orders including priority orders are dispatched via regular freight (not express) unless requested by the customer to cover additional freight charge.

Delivery times vary, depending on your location. Delivery times quoted are estimates only and subject to possible change in shipping schedules. Freight company's take on average 2-4 days to deliver to most destinations. Freight times tend to be extended by all carriers during peak Christmas Mode being November to December.

Whilst we aim to dispatch your order as soon as possible, no delivery time is guaranteed, including overnight/express freight parcels. Due to various often unforeseen circumstances that can affect delivery including and not limited to: floods, blocked roads, traffic jams, cancelled air traffic, changes in air schedules, industrial stoppage or fire, hence no delivery time is guaranteed.

If delivered is to a home address or business that is not yet open you must advise our office at time of placing your order. All deliveries are receipted delivery, meaning you must sign for your parcel(s). Drivers can only leave your parcel(s) if instructions were listed on your order & therefore address label(s). Otherwise best to provide an alternative delivery address including the name of business it could be delivered to if different from original, so that drivers can match the delivery address to the business.

Prior to signing you must confirm the correct number of parcels have arrived as listed on the freight company's delivery docket. Write comments on drivers consignment note regarding any damaged or missing parcels. Without comments listed on freight companies copy of the consignment note then we have no recourse with the freight company on your behalf.

Should the goods not be signed for on receipt of delivery then neither Brown Paper Packaging Pty Ltd or the freight company will accept responsibility for damage or loss of missing parcels.

Should delivery be attempted to your business, be it a warehouse, shop, office or residential property which is unattended and/or nobody is available to sign for & accept delivery, and/or if the delivery driver is not able to access the property and/or not in a position to leave the parcel on your property, then they may choose to return the goods to their warehouse or our office, resulting in redelivering at a later date, - then any extra delivery charges that Brown Paper Packaging Pty Ltd incur will be on forwarded to you, the buyer and automatically charged to your credit card. Extra charges include having the parcel returned to an appropriate distribution depo and then redelivered to you at a later date.

Backorder items only will be dispatched with a 50% discount on the freight charge. ie items from previous orders that have been on backorder only. Any additional items added to the backorder will incur normal freight charges.

All product prices and discounts quoted are subject to change without notice. Any errors in the website and or errors in the distribution of material is unintended and subject to change without notification. For additional information, please read through our faq page

Overseas minimum order is AU $2,500. *
Delivery not included in price and will be added at time of invoicing.
All prices are ex works Melbourne.
Payment for all overseas will only be accepted via eft Electronic Funds Transfer
* Orders to overseas are not currently available.

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Payment

We accept Visa, Mastercard, Electronic Funds Transfer, Direct Deposit.
With Electronic Funds Transfer (EFT) payments please include your order / invoice number as the reference.

Goods are dispatched within 3 days of receipt of payment being cleared in our bank.

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Ownership

All goods remain the property of Brown Paper Packaging Pty Ltd until payment is received in full. Should a customer default on payment of goods already delivered / collected or any other monies owing, Brown Paper Packaging Pty Ltd retains the right of its employees and or agent to enter the premises where goods may be stored to repossess the goods.

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Credit

Credit Applications must be completed in full (with all appropriate areas signed). A letter of acceptance will be sent if your application is approved.

If an existing business / shop owner opens another trading outlet then a separate credit application is required for each outlet, even if operating under the same trading name, and even if owned by the same owner.

Any change in business ownership needs to be advised in writing and the account will automatically be closed.
New owners will be placed on proforma (and remain on proforma) until a new credit application is completed and approved by Brown Paper Packaging Pty Ltd.

Trading terms offered may be strictly 14 or 30 days net from date of invoice and are subject to Brown Paper Packaging Pty Ltd choosing the most appropriate terms to allocate.

All goods remain the property of Brown Paper Packaging Pty Ltd until payment is received in full.

Note: Brown Paper Packaging Pty Ltd may at any time without warning withhold any further orders and or cancel / suspend or close your credit account if your account payments are consistently late, or the account has been inactive for more then 18 months.

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Delivery

All deliveries must be signed for at time of receiving the parcel(s).

If delivery is to a different delivery location or different company name, please advise the name the freight driver will see when trying to deliver your order; and, if necessary, include the building name, floor number, suite number etc etc..

If you require your order(s) delivered to a home address, you must advise our office at the time of placing your order, so instructions can be added to your delivery labels. Home deliveries must have approval for 'ok to leave parcel' otherwise a different delivery address must be provided.

Prior to signing

  • Confirm the correct number of parcels have arrived as listed on the freight company's delivery docket.
  • Write comments on drivers consignment note regarding any damaged or missing parcels.
  • Without comments listed on freight companies copy of the consignment note we have no recourse with the freight company on your behalf.

Should delivery be attempted to your business, be it a warehouse, shop, office or residential property which is unattended and/or nobody is available to sign for & accept delivery, and/or if the delivery driver is not able to access the property and/or not in a position to leave the parcel on your property, then they may choose to return the goods to their warehouse or our office, resulting in redelivering at a later date, - then any extra delivery charges that Brown Paper Packaging Pty Ltd incur will be on forwarded to you, the buyer and automatically charged to your credit card. Extra charges include having the parcel returned to an appropriate distribution depo and then redelivered to you at a later date.

Should the goods not be signed for on receipt of delivery and or no comments noted on freight companies copy of consignment note at time of delivery then neither Brown Paper Packaging Pty Ltd or the freight company will accept responsibility for damage or loss of missing parcels.

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Returns

Claims for short deliveries and or damaged goods must be made within 48 hours of receipt of goods.
It is imperative that any missing or damaged parcels be noted on the delivery docket so the
freight company is also advised in writing at time of delivery.

All claims must be notified within 7 days of receipt of goods.
Goods sold as stock clearance or on sale will not be accepted for return.

Any goods accepted for return must be unused and in original condition.

Any parcel being returned must have a Return Authorization number on it issued by our Returns department.
Any Exchange /or Replacement items must be paid before dispatch unless you are an account customer.
All goods returned including goods ordered incorrectly are subject to a 25% restocking fee (minimum $12).
The cost of return freight charge and restocking fee depends on reason for the return.
The cost of returning goods is at the expense of the buyer as is the cost of delivering Exchange/Replacement items.
Credit / Refund of returned items can only be agreed upon final sighting of the returned goods.

Cancellation

The company appreciates notification as soon as possible should you not choose to proceed with the order / quote.

However should you the buyer and Brown Paper Packaging Pty Ltd have entered into an arrangement to have stock specially ordered and / or made then Brown Paper Packaging Pty Ltd is entitled to have all costs incurred, reimbursed and any stock purchased for the job to be reimbursed.

A 50% deposit is required for any special orders, prior to any production commencing.

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Disclaimer

The content of the website is provided for information purposes only. Brown Paper Packaging Pty Ltd has made all reasonable efforts to ensure that the information contained on the website is accurate. Brown Paper Packaging Pty Ltd may change information or material on the website at anytime without notice.

Brown Paper Packaging Pty Ltd is not responsible for in any way for any linked website and for their content or any of their privacy practices. Brown Paper Packaging Pty Ltd makes no representation or warranty in relation to the content or accuracy of the information and material available on any linked websites. Specifically, Brown Paper Packaging Pty Ltd makes no endorsement, approval or recommendation of the owners or operators of any linked websites or of any information or material referred to or contained on any linked websites. Any linked websites that we promote are provided for convenience only and may not be accessible, current or maintained.

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Privacy Policy

Brown Paper Packaging Pty Ltd records your details on a database in order to process and monitor sales and products purchased from us as well as maintain contact with you. We DO NOT however record any credit card details on our database. We maintain a strict "No-Spam" policy that means that we do not sell, rent, or otherwise give your e-mail address to ANY third-party.

Brown Paper Packaging Pty Ltd will not use, rent, sell or disclose your personal information held on our database for any purpose unrelated to our business. We may disclose personal information to third parties who assist us or are involved in the operations of our service. We endeavour to protect any personal information we hold from misuse, loss, unauthorized access, modification and disclosure.

Brown Paper Packaging Pty Ltd will however from time to time send correspondence to you in various forms, regarding offers and various Brown Paper Packaging Pty Ltd activities. Should you no longer wish to receive information from Brown Paper Packaging Pty Ltd please contact our office to advise us.

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Copyright

The information and material displayed on this site including all photos remains the intellectual and physical property of Brown Paper Packaging Pty Ltd. Content and graphics displayed on this site are forbidden to be duplicated or distributed without written consent of the copyright holder.

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